Privacy Policy

This Privacy Policy describes how Sonkanch by Thewa Jewellery (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sonkanch.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our terms of service, and protect our business and users.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email address.

  • Order information including billing address, shipping address, payment confirmation, and purchase details.

  • Account information including username and password.

  • Shopping information including items viewed, added to cart, or wishlist.

  • Customer support communications and messages submitted by you.

Some features of the Services may require you to directly provide us with certain information. If you choose not to provide this information, some services may not be available to you.

Information We Collect through Cookies

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies.

Usage Data may include:

  • Device information

  • Browser information

  • IP address

  • Network connection details

  • Website interaction data

  • Pages visited and browsing behavior

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Website hosting and technical service providers

  • Payment processors for secure transaction handling

  • Shipping and delivery partners

  • Analytics and advertising partners

Any information obtained from third parties will be handled according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments

  • Fulfill orders

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Maintain customer accounts

  • Send order confirmations and updates

Marketing and Advertising

We may use your information to:

  • Send promotional emails or offers

  • Inform you about new collections and products

  • Personalize your shopping experience

You may opt out of promotional communications at any time.

Security and Fraud Prevention

We use your information to detect, investigate, and prevent fraudulent, illegal, or malicious activity.

Customer Support

We use your personal information to respond to inquiries, provide support, and improve our services.

Cookies

Like many websites, we use cookies to improve your browsing experience, remember preferences, analyze traffic, and enhance website performance.

You can disable cookies through your browser settings, though some website features may not function properly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Payment gateway providers

  • Shipping and courier partners

  • IT and hosting providers

  • Customer support service providers

  • Analytics providers

  • Legal authorities where required by law

We do not sell your personal information.

User Generated Content

If you submit reviews, testimonials, or other public content, that content may be visible to others.

Please avoid sharing sensitive personal information publicly.

Third Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites.

Children’s Data

Our Services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain your information only as long as necessary for:

  • Order processing

  • Legal compliance

  • Customer service

  • Business operations

  • Fraud prevention

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how we process your personal information, please contact us and we will make reasonable efforts to resolve your concern.

International Users

If you access our website from outside India, your information may be transferred, stored, and processed in India or other countries where our service providers operate.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Sonkanch by Thewa Jewellery
Website: www.sonkanch.com
Email: admin@sonkanch.com
Phone: +91 93515 11707
Address: Vaishali Nagar, Jaipur, Rajasthan, India