Terms and Conditions

Last Updated: May 2026

INTRODUCTION

Welcome to Sonkanch (“Website”), owned and operated by Sonkanch by Thewa Jewellery, having its business presence in Vaishali Nagar, Jaipur, Rajasthan, India.

Sonkanch specializes in handcrafted Thewa jewellery and heritage-inspired jewellery collections. (Sonkanch)

These Terms & Conditions govern your use of our website, products, and services. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of the website immediately.

For support, contact us at:
Email: admin@sonkanch.com
Phone: +91 93515 11707

ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years of age, or using the website under parental/legal guardian supervision.

• You are legally capable of entering into binding contracts under applicable Indian laws.

• Information provided by you is accurate and complete.

PRODUCTS & AUTHENTICITY

Sonkanch offers handcrafted Thewa jewellery, silver jewellery, bridal jewellery, earrings, necklaces, pendants, rings, bracelets, and related heritage jewellery products. (Sonkanch)

Due to the handmade nature of our jewellery:

• Minor variations in design, finish, colour, texture, or detailing may occur.

• Product images are for representation purposes and actual products may vary slightly.

• Handmade craftsmanship characteristics shall not be considered defects.

• Authenticity certifications, if applicable, will be mentioned on the product page.

ACCOUNT REGISTRATION

To access certain features or place orders, you may be required to create an account.

You agree to:

• Maintain accurate account details

• Keep login credentials confidential

• Accept responsibility for all activities under your account

• Notify us immediately of unauthorized account access

Sonkanch reserves the right to suspend or terminate accounts at its sole discretion.

ORDERS & ACCEPTANCE

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order

• Limit purchase quantities

• Request additional verification before processing orders

• Cancel suspected fraudulent transactions

An order confirmation email does not constitute final acceptance.

PRICING & PAYMENTS

• All prices are displayed in Indian Rupees (INR) unless otherwise stated.

• Prices may change without prior notice.

• Payments must be completed through approved payment methods listed on the website.

• Taxes, shipping charges, customs duties (if international), and other fees may apply.

In case of pricing errors, Sonkanch reserves the right to cancel affected orders.

CUSTOM / MADE-TO-ORDER JEWELLERY

For personalized, made-to-order, or custom jewellery:

• Orders cannot be cancelled once production begins.

• Returns/exchanges may not be accepted unless defective.

• Production timelines may vary.

SHIPPING & DELIVERY

We aim to dispatch orders within estimated timelines mentioned at checkout.

However:

• Delivery timelines are estimates only

• Delays due to courier partners, weather, customs, festivals, or force majeure are beyond our control

• International shipments may attract customs duties payable by the customer

Risk transfers upon successful delivery.

RETURNS / EXCHANGES

Returns or exchanges shall be subject to Sonkanch’s return policy.

Generally, returns may not be accepted for:

• Custom jewellery

• Personalized products

• Used or damaged items

• Items without original packaging

• Sale/discounted items (unless defective)

If approved, refunds shall be processed via the original payment method.

ORDER CANCELLATION

Orders may be cancelled only before dispatch.

Once shipped:

• Cancellation requests may not be accepted

• Return policy (if applicable) will apply

Custom orders are non-cancellable.

JEWELLERY CARE

Customers are advised to:

• Avoid exposure to moisture, perfumes, chemicals, cosmetics

• Store jewellery safely after use

• Handle handcrafted pieces carefully

Improper handling shall not qualify for returns or warranty claims.

INTELLECTUAL PROPERTY

All content on this website including:

• logos

• product photographs

• designs

• graphics

• product descriptions

• website layout

• brand assets

are the exclusive intellectual property of Sonkanch.

You may not copy, reproduce, distribute, modify, or commercially use any material without written permission.

PROHIBITED USE

You agree not to:

• misuse the website

• attempt unauthorized access

• upload malicious code

• interfere with website functionality

• use automated bots or scraping tools

• impersonate another person

• commit fraudulent transactions

Violation may result in legal action.

DISCLAIMER

Website and products are provided on an “as available” and “as is” basis.

Sonkanch does not guarantee:

• uninterrupted website access

• error-free performance

• exact colour representation across screens

• absolute compatibility with all devices

To the fullest extent permitted by law, Sonkanch disclaims all implied warranties.

LIMITATION OF LIABILITY

Sonkanch shall not be liable for:

• indirect damages

• consequential losses

• delayed deliveries

• data loss

• technical failures

• third-party payment gateway issues

• misuse of products

Maximum liability, if any, shall be limited to the order amount paid.

INDEMNIFICATION

You agree to indemnify and hold harmless Sonkanch, its owners, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from your misuse of the website or violation of these Terms.

THIRD-PARTY LINKS

Our website may contain links to third-party platforms.

Sonkanch is not responsible for their content, privacy practices, or services.

Use them at your own risk.

PRIVACY

Use of this website is also governed by our Privacy Policy.

By using the website, you consent to collection and use of information as described therein.

FORCE MAJEURE

Sonkanch shall not be liable for delays or failures caused by circumstances beyond reasonable control including:

• natural disasters

• strikes

• government restrictions

• transport disruptions

• pandemics

• internet failures

• courier issues

TERMINATION

We may suspend or terminate website access without notice if:

• Terms are violated

• fraudulent activity is suspected

• security concerns arise

GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan.

CONTACT US

Sonkanch by Thewa Jewellery
Vaishali Nagar, Jaipur, Rajasthan, India
Website: www.sonkanch.com
Email: admin@sonkanch.com
Phone: +91 93515 11707